Black screen when casting to Airtame

In the classroom, you may experience services like Kanopy showing only a black screen when casting to an Airtame. This is due to encoding on the video.

The solution: Presently, the solution to this issue is to use the Mozilla Firefox browser to play these videos, when available. Firefox handles video encoding differently than Chrome and Edge and has been tested to work.

If you are still having difficulties, please open a ticket with the helpdesk and we'd be happy to assist.