Reset Password

The password reset process is the same for students, faculty, and staff. A video of the password reset process is available on YouTube.

  1. Open your web browser and navigate to Opens in new window .
  2. Enter your Email Address and click Next.
  3. Click on Forgot my password.
  4. Enter the characters in the picture in the box for verification and click Next.
  5. The two chosen methods of contact set up in the Authentication Verification process will appear.
    • You must have access to the phone and/or third-party email account to continue.
  6. Complete both Verification Step 1 and Verification Step 2.
  7. You will be prompted to immediately change your password to a new secure password.
    • A minimum of 8 and a maximum of 16 characters, and must have three out of four of the following:
      • Lowercase characters.
      • Uppercase characters.
      • Numbers (0-9).
      • Special Characters

Contact the IT Help Desk for assistance at 217.786.2555 or